Army Tenant Satisfaction Survey

Army public affairs recently announced the result of the 2021 tenant survey. They state the "survey was conducted by an independent, third-party firm using standardized questions prepared by the Department of Defense across all military services."The findings indicated an "increase in customer satisfaction."The Director of Installation Services, Michael Reheuser, made several remarks about the survey. Reheuser reinforced that, “A higher number of residents participated in this year’s survey, and overall satisfaction rates improved as well.”Additionally, Reheuser went on to say, “We are encouraged by the results, and the responses will help us determine how to continue improving the quality of life of our residents.” Furthermore adding, “The results of this survey will be used by installation leadership, in conjunction with government housing managers and private company property managers, to further refine action plans to address deficiencies and prioritize resources.” Of the 85,000 residents that were invited to participate, 24,483 gave feedback. Reheuser went on to say, “We appreciate everyone who took the time to participate, and look forward to their feedback on how to further improve living conditions.”In the last two years alone, the Army has spent around $2.5 billion dollars in barracks construction and renovations. However, they plan to spend a lot more in the years to come.

Tenant satisfaction numbers

The findings indicated the following data:Privatized housing received an overall satisfaction score of 75.4 out of a possible 100 points, an increase of 0.3 points, and Army-owned/leased housing achieved an overall satisfaction score of 72.9 points, a significant increase of 3.4 points. More than 53% of privatized housing installations and 63% of government-owned/leased installations showed improvements in overall satisfaction.Are you a tenant of Army housing? Did you live there previously? What do you think of the accommodations? Sound off in the comments below!